It is the policy of in sync to deal with all complaints in accordance with the principles of natural fairness and equality. in sync views complaints as an opportunity to learn and improve for the future, as well as a chance to put things right for the individual (or organisation) that has made the complaint.

The in sync Complaints Procedure offers a facility to members of the public and anyone who uses or participates in the services provided by In sync who wish to make a complaint regarding the quality our services or the manner in which we conduct our business. This document:

• Demonstrates the commitment of In sync to our participants/users/clients, other stakeholders, external agencies, funders and members of the public.
• Demonstrates the commitment of In sync to providing the best possible quality of service and ensuring best practice is operated across all our service and projects.
• Helps in sync to find out about things that have gone wrong so they can be fixed quickly and efficiently.

For a copy of the in sync Complaints Procedure click here